Teen-Manage Decision Making and Critical Thinking

“If Our world was not ready for the pandemics, what can we do about it? How do we/our communities recover from pandemics?

This question is that guiding question push me forward in the IP project. Double H is about the health of human community, and we are trying figure out what we can do as nobody can keep out of this affair. People with same purpose gathered with their sense of mission. Teen-Manage is form by the people who want to solve online learning and online collaboration hardship. And toward the topic, we have generated several ideas to work it out.

Website of BBC news

今年新春期间,国内开展远程办公的企业超过1800万家,远程办公人员超过3亿人。公开资料显示,全国共有7亿多工作人口,这意味着,有着半数中国工作人口参与了这场远程办公体验。在美国,也已经有超过80%的企业引入了远程办公软件。这意味着,「远程办公」这种模式已经被企业的大多数员工体验过了。这样一场浩大的线上办公实验使这种模式的优势也显露了出来,

More than 18 million enterprises and more than 300 million people are working remotely in China this Spring. According to public records, there are more than 700 million working people nationwide, which means that half of China’s working population has participated in this telecommuting experience. In the United States, more than 80 percent of businesses have introduced telecommuting. This means that the “telecommuting” model has been experienced by most employees in the enterprise.Such a large online office experiment makes the advantages of this mode also revealed.

From researching online, we find out that millions of people already taking remote working online. Since 2020 March, people notice that the pandemic won’t be end in short period, or it just a beginning. Online working is a big trending before the pandemic, and the Covid-19 drag nations into this big experiment.

Many questions will jumped out after this: “If the remote working shows really successful, are going to work online after the pandemic?” or “What is pro and con of working online?”.

We took a estimate on the pandemic, the remote working will be a tide, that every organization should try out, whether you’re school, or company, or small group. This is the time to change the conservative mindset. We think this is a great opportunity to make some attempt on this.

The product that every team member want to reach is a platform that can help online collaborators works fluently. Everyone sense that their is not really much online collaboration tools that helps us to work, or in the other way, we want to build one that may solve the most cooperation difficulty.

Afterwards we generated our mission and vision:

通过高中生的视角参与迭代slashme(一个线上合作平台),使其对于青少年项目管理更友好。

Iterating Slashme (an online cooperation platform) from the perspective of high school students, to make it more youth project management friendly.

帮助异时异地的青少年团队展开高效线上合作。

Help teenagers in different places to carry out effective online cooperation.

As you can see, we’ve aware that the perspective of teenage is our merit, and this is the reason of naming ourselves: “Teen(ager)-Manage(ment)”

The strategy of solving a question is listed in the image below. We used the defend in the attack, which means we solve the problem with discovering, in sum, we improve the problem.

For clear cut the problem, we’ve started with ourselves, the issue that we have need to face every day. Because as the user of our product, We made the empathy maps for conjecture users mindset.

#用户痛点

  • 线上的「看不见感」会降低合作效率。因为看不到彼此,没有了社交压力,人们更容易分心去做其他事。
  • 缺少紧张的竞争环境,没有了同伴压力。
  • 缺少面对面团队氛围,没有了社群文化。
  • 青少年项目新手对于合作模式的变革需要适应的时间。
  • 看不到自己在项目中的成长路径
  • 长时间对着屏幕影响视力(家长十分关心)和身体健康。
  • 没办法强制见面,沟通有时间差,问题无法得到及时解决。
  • 网络一卡,错过一堆。
  • 像实验类需要真实场景的合作无法进行。

#用户爽点

  • 线上的「看不见感」允许合作者分心干点其他事儿。
  • 缺少紧张的竞争环境,没有了同伴压力。
  • 缺少面对面团队氛围,没有了社群文化,社恐人士的福音。
  • 家里学习环境好,有更大的独立空间,舒服。
  • 省去了路上的时间。
  • 在家里不会传染,很安全。

Bold represent the part we are going to give solution.

But the data from ourselves can not represent the group of teenager, we need to find and collect more effective data to move on the next step. So we have a range around MSA survey:

From the information that we have gathered in preamble, the most significant problem shows of the interaction during the meeting. Last two graph is about the platform tools using and the functions, the highest column of “the difficulty faced during the collaboration” is the less communication, this turn out to be to top of feedback we gave to Slash Me in after, and ” the mission of “Help teenagers in different places to carry out effective online cooperation.” is the describe of the problem. We wish that without the low efficiency meetings(voice calls). People are able to collaborate without straight “voice talking” to each other, but by using our tools, the feedback from each other can be delivered.

Thus, we interpret the information we’ve gathered, we noticed that the key to solve the problem is to make sure by using our tool, user can interact with each other in any necessary situation, without having a voice call, this turn out to be the most important job in our after project.

Since we have finished every preparation before doing something real, we sink in to a moment of “don’t know what to do”.

In the beginning of the project we were run for a product the created by our own, but soon we figure out we don’t have the ability to create a platform or a webpage, and this is not our strong side.

And then, I’ve participate the publish conference of Slash Me, A platform of collaboration introduced by Kate Yang in our IP project. I contacted with Fiona (one of founder of Slash Me), and explained the willingness of provide a perspective of teenager, the partnership between Teen Manage to Slash Me started that day.

The logo of slash me
link direct to it:
https://www.slashme.com/

After we’ve been familiar with Slash Me, we took several zoom meeting with the Fiona , we wrote our feedback sheet to them. In the document, we have mainly focus on the feedback and scenes that happened mostly in online collaboration.

We’ve summarized the often feedback people used in collaboration, and sort it into a specific functionality in Slash Me. We expect that have the proper feedback give to people on time, a team could collaborate with each other fluently

and we summarized the every necessary situations that happened in our daily collaboration routine, corresponded the interpretation we have in the previous text.

The document of feedback, already received by Slash Me

Recover the Design Club

Our exhibition sign for last semester

Since we’ve working epidemic, and the club purpose of leadership has changed. The One Up Design Group paused for working online. I assume there is some problem with myself and to assign a club online, I never did this kind of business before. I really want to recover the club to the atmosphere last semester, but it seems much harder during social distancing

The main issue I’ve to solve is, I do not know what design topic I want to work on, during the epidemic, and collaborate with people. To be honest, I was kind of listless with social distancing. Even though I was lack of motivation on design. I tried to think all night to generate an idea, a topic that everyone can works on.

Unfortunately, I did not come up with any idea, so the club was lied idle for long.

In order to make a plan out, I’ve used system thinking tools for a solution. I’ve discussed with my teammates first, and received few of feedbacks:

After the discussion, I moved towards more systematic analyze. The CLD(Casual Loop Diagram), which I’ve used at the previous post, to demonstrate the connections between the elements.

I started to draw the graph with two key elements: “Club closed” and “Club start to run”, trying to do some connections between them. While after I finished the graph. The point of the graph is the “Balancing Loop” in the middle. During that night, I was keep thinking about how I gonna come up with an idea, but more I think, more stress I obtained.

On the next step, I’ve used Mental Model to reflect my mental behavior how I interpret the observable experiences. Base on the ladder of Mental Model, climb from the current experience to the action I should take.

Before I started to write the post, I’ve already came out with a solution and taken the action. So I have a complete ladder, which shows a example of using this:

The ladder of Mental Model

By using the mental model, start from the base of the ladder, I have analyzed my interpretation to the “data”, and the assumptions I’ve made. In the Conclusion: My club mates do not have passion on the club, or they have no time to work on another task, the club. We’re stucked with no topic to go.

Now I looked into the conclusion I’ve made, noticed I created many wrong assumptions. People never know what they’re thinking if they do no reflect on their mental. I think the Mental Model is quite helpful for people having trouble and facing the problems.